Service Guarantee

Being one of the leading sellers in terms of providing the best human hair wigs, First Hair Shop assures our customers that we will bring the best product quality, as well as the best customer care service in the market. We always listens to our customers’ opinions to provide you with the best purchase experience and try to improve our service to be better in the future. Therefore, we have set service guarantee to satisfy and ensure the interests of our customers.

1. Pre-order service guarantee

  • Honesty: We guarantee that all of our pictures and descriptions for the products on our website are genuine. And our responses to the customers are always straightforward and correct. 
  • Availability: We always have a customer support center on duty almost 24/7 to be able to promptly provide the most comprehensive and accurate answers to your inquiries. You can ask us questions via our website, Whatsapp, Facebook page, and even emails, etc. We will answer them as soon as possible.
  • Suitable delivery service: Based on the customer’s geographical location, we will choose the fastest and cheapest delivery service but still keep the best product condition for our customers.

2. After-sale service guarantee

  • Quick response: Our team will still answer all of your questions that are related to the products after you have received them. Within 2 hours since we received your questions related to our products, we will have given you a satisfactory answer.
  • Customer service: We will try to do our best to address any issues that the customers may have while using our products. No matter who you are, a loyal customer or a new customer, we treat equally based on our principle “Customer is king”.
  • Reasonable return policy: If customers experience products that are defective, damaged, or have the incorrect color, style, or size, and can provide us with sufficient and clear evidence, we will refund the money to customers within 7 working days.

3. Recommendation 

  • Careful check: We advise our clients to double-check their personal information, particularly payment methods, phone numbers, and delivery addresses. After we ship the products, the customer will be unable to modify the above data. Thus, if the information you provide us is incorrect, you will be unable to get the items, and the product will be sent back to the firm.
  • Consistent tracking: The average shipping time for our company is 7 to 12 days. Therefore, we suggest all of our customers frequently go to the company website, our logistics partners’ websites, and their emails to check on the progress of their orders’ shipments. We also send you a tracking number so that you can check by yourself.
  • Contact us or the delivery company: If you get any troubles with your orders, please contact us first to address the problem that arises when the expected shipment time has been surpassed.
  • Taking photos or videos: We urge customers to record videos and take photographs of the goods as soon as they receive and unpack them to ensure the accuracy of the problem that occurred to our customers.

Contact us:

  • Website:
  • Service Tel: U.S. No. (626) 421 6872
  • Whatsapp: +1626421 6872
  • Wholesale Whatsapp: +84886660684
  • Email:
  • Office Address: 169 Nguyen Ngoc Vu, Trung Hoa, Cau Giay, Ha Noi