About us and our products
Q: Where is the company located? Do you ship worldwide?
A: Our company headquarter is placed in Hanoi, Vietnam, and we do deliver our products worldwide.
Q: How do I choose the right hair wigs for myself?
A: If you want suitable hair wigs for yourself, you can just check the blogs on our website, which provide you with information about trendy hairstyles and how to choose the right type of hair wig for you.
Q: Do you provide discounts and vouchers?
A: Yes, we do offer our customers discounts under specific circumstances and on special days.
Q: What do I do if I have an issue with my order?
A: If you encounter any problems with your order, please contact our customer service center, hotline, or email address, which is listed in the “CONTACT US” section.
Q: How can I cancel my order?
A: After ordering, you can not cancel your order by yourself. Therefore, if you do not want to continue ordering the product, please immediately contact our customer care center to get help and advice. However, in the circumstance that the product has already been shipped, our company can not help you to cancel your order or give you a refund.
Q: Does your company offer bulk sales to wholesalers?
A: Yes, we do offer wholesale. If you are interested in becoming one of our partners, please contact us via our company’s email or Whatsapp.
Delivery and order
Q: Which delivery company do you use?
A: We use a wide variety of delivery companies, like FEDEX, DLS, USPS, and so on. Our company will choose the most suitable shipping company for our customers based on their registered locations. Besides, we also have agent partners for some countries. If you want to know more about this, please get in touch with our customer service center.
Q: How can I track my order?
A: For order tracking, first please log in to your account. When your order is shipped, we will send a notification with the order number to your email, or you can check the “YOUR ORDERS” section to see whether your order has been delivered or not. If so, you will see your order number. You can copy your order number and then go to the “ORDER TRACKING” section and enter it there. After that, you can see your delivery status and track your order. If you encounter any difficulty while tracking your order, please feel free to contact us through our customer service center.
Q: What do I do if I can not use the provided order tracking number?
A: Firstly, you should reach out to our customer service center to see whether we gave you the correct order tracking number or not. We will check it for you one more time to see if we have updated you with the incorrect order number or if you have entered the order number wrongly. In some cases, since some shipping companies will take about 1 to 3 days to upload the order number on their website, you may not be able to track your order then.
Q: How long will it take for me to receive my order?
A: Normally, orders within Vietnam may take about 1 to 3 business days to be delivered to our customers. For international shipping, delivery could take up to 7 business days.
Q: What should I do if I have not received my order?
A: If your order takes too much time to be delivered, please reach out to our customer service center so that we can help you check and resolve the problem. Please note that before placing an order, you should double-check your personal information, particularly payment methods, phone numbers, and delivery addresses. After we ship the products, the customer will be unable to modify the above data. Thus, if the information you provided to us is incorrect, you will be unable to get the items, and the product will be sent back to the firm.
Privacy
Q: How do I change my account’s password?
A: After logging in to your account, please go to Setting -> Privacy -> Change my password and change it as you wish.
Q: What do I do when I forget my password?
A: If you forget your password while logging in, click on “Forgot your password?” and after that, we will send you an email that contains the link to change your password to the email you used to register your account on our website.
Q: How do I delete my account?
A: After logging in to your account, please go to Setting -> Privacy -> Change my password. There, you will see the “Delete account” section, and you can click it to delete your account.
Refund Policies
Q: What is the return policy of the company?
A: If customers experience products that are defective, damaged, or have the incorrect color, style, or size and can provide us with sufficient and clear evidence, we will refund the money to customers within 7 working days. For our return policy, please go to the “SERVICE GUARANTEE” section to read more about it.
Q: What if I want to take the goods instead of the money when I receive the refund?
A: Currently, we offer 3 options for refunding our customers. The first one is refunding without returning the products to use. The second one happens when you return the goods to our company, and then we will give you a refund. Last but not least, you can offer an exchange, which means you will give us the product that you have received, and then our company will send you a new product. We will check the condition of the refundable product and contact you to agree on the most suitable refund method.
Q: When will I receive my refund money?
A: As mentioned above, after receiving the refund request, we will check the case as soon as possible and refund you within 7 days of business. But it may take about 1 to 7 more days for the money to appear in your account because of the bank’s policies.
Billing and Payments
Q: How do I change or update my payment method?
A: After logging in to your account, please go to Setting -> Payment method, and then you can delete your current payment method or change it as you wish.
Q: What type of payment do you accept?
A: We offer a variety of payment methods for our customers, such as Onepay, PayPal, Visa, credit cards, MoneyGram, Western Union, Remitly, and so on.
Q: Do you accept the Cash On Delivery method?
A: Unfortunately, our company does not offer our customers the Cash On Delivery method. This means the customers have to pay for the products beforehand so that we can deliver the goods to them.
Q: Why was my payment canceled?
A: There are several reasons why your payment was canceled.
Firstly, it may be because your credit card has expired. Therefore, before choosing a payment method, you should double-check your account to see whether it has expired or not. If your card has expired, please change your payment method by going to Setting -> Payment Method, and then change it.
Secondly, it is possible that your card doesn’t have enough balance left to pay for your purchase. If this is the case, please stop your current payment to recharge your payment account, or go to Settings -> Payment Method to change to another payment method.
Lastly, maybe you have entered the wrong card security code. A card security code is a short 3-digit number on the back of your credit card. Please make sure you have entered this number correctly. If you input the wrong numbers, please re-enter the sequence of numbers again.
Please get in touch with us through our customer service center if you have any more queries.
- Website: https://firsthairshop.com/
- Service Tel: U.S. No. (626) 421 6872
- Whatsapp: +1626421 6872
- Wholesale Whatsapp: +84886660684
- Email: info@firsthairshop.com
- Office Address: 169 Nguyen Ngoc Vu, Trung Hoa, Cau Giay, Ha Noi
